Site regulations

Terms and shipping

Terms and conditions for shopping at www.OnaToRobi.com.
These terms are written so you know your rights and understand method of shopping and delivery process at the OnaToRobi Jewellery online store. When you place an order, you accept the following terms and conditions. Please read them before you shop.

Information concerning www.OnaToRobi.com
www.onatorobi.com is a site owned and driven by OnaToRobi Jewellery by Magdalena Szebla. Polish tax ID (NIP)  897-174-63-09. All items offered in online store are new, protected by copyright and made according to Magdalena Szebla own designs.

The product
All the pieces I create on my own. I really want all customers receive quality goods. I use products of unique nature or unique materials so I reserve the right to reject the order, limit the manner of payment or ask for pre-payment from the Customer. It is important to note that small differences may occur, as all jewellery is handmade. There may be minor variations from time to time, in regards to style, colour and description of the item on the web shop. The colour reproduction may also depend on your own screen and screen settings, which is why a 100% colour guarantee cannot be made in online store. To the extent permitted by Polish law, OnaToRobi Jewellery cannot be held accountable for any direct or indirect losses linked to dereliction of duty, breach of contact, negligence or in any other way. The responsibility of OnaToRobi Jewellery is strictly limited to the purchase price of the item bought.

Placing orders
Order processing my take up to 10 working days. Processing time is the number of days I need to prepare your order. This time does not include delivery time depends on your country. Everything I create in my shop is absolutely 100% handmade, so it takes time to make an item. I am not able to send my products immediately. Please place your order in advance so you can get it on time. But sometimes we are really in a hurry and can not predict some unforeseeable circumstances so if you have such a case please write or call me (0048 603 266 738) separately so I can do my best to speed up your order. As soon as you place an order, you will be sent an automatic e-mail that confirms that OnaToRobi Jewellery has received your order. Once the order has been processed, you will receive a second e-mail confirming that you order has been accepted and when it will be dispatched from the workshop.

Shipping and delivery
The item will be shipped out within 10 days depending on which product is chosen. Shipment time for special orders may be longer. It is important that you are happy with your purchase, so if you think the item you have received have been damaged during shipping, please contact me immediately at info@onatorobi.com. For exchange of faulty item at delivery, the item must be returned unused in the original packaging. 
Shipping fee is 10 EUR inside EU and 18 USD rest of the world if not other stated. I have chosen DHL Postal service to support me for delivery purpose. Please note that I send jewellery which has to be shipped with a  tracking  and additional post instruction for fragile items.  It is for me the highest priority that you can receive your order undamaged.

Price and payment
Payment can be made by credit card or bank transfer. I am using PayU https://www.payu.pl/en/consumer and PayPal service https://www.paypal.com .The credit card used must be in your own name. All card owners are submitted to validation, control and approval of the credit card issuer. Should your credit card issuer refuse payment, OnaToRobi Jewellery cannot be held responsible for any delays or failed deliveries. Should the credit card approval and validation fall though entirely OnaToRobi Jewellery reserves the right to cancel the order. When placing an order at the web shop you guarantee that information regarding your payment is correct and valid. The prices listed do not include shipment costs. See section on shipment and delivery for further information. OnaToRobi Jewellery reserves the right for errors in price and/or price changes in the web shop.

The product
I want all customers to receive quality goods. However, it is important to note that minor differences may occur, as all jewellery is handmade. There may be minor variations from time to time, in regards to style, colour and description of the item on the web shop. The colour reproduction may also depend on your own screen and screen settings, which is why a 100% colour guarantee cannot be made. To the extent permitted by Polish law, OnaToRobi Jewellery cannot be held accountable for any direct or indirect losses linked to dereliction of duty, breach of contact, negligence or in any other way. The responsibility of OnaToRobi Jewellery is strictly limited to the purchase price of the item bought.

Return and exchange policy
In accordance with Polish legislation an item can be returned within 14 days. This is from the day that the item was received. The item returned must be unused and in the original condition, which includes tags and original packaging. All goods will be inspected on return and any item in unsuitable condition will be sent back to you. Please note that the items are your responsibility until they reach the workshop and please ensure you package your return to prevent any damage to the items or boxes. OnaToRobi Jewellery is not responsible for any items that are returned in error or lost in the mail, which is why it is recommended to use an ensured postal service. Any costs connected to a returned item are your own. Once I receive your returned parcel, I will inspect and process the goods within 2 working days to ensure you receive your refund as quickly as possible. Any refund will automatically be issued to the card used to make the original purchase.

If you wish to exchange an item, please write an email with the specific details to info@onatorobi.com. Any exchange, must take place within the 14 days of return right. Shipping cost of exchanged goods is your own.

Please note that special orders cannot be returned or exchanged.

Copyright
All website material is under copyright protection. Browsing, printing and downloading website material for personal usage is allowed. It is however not permitted to use the web context for other purposes or in other ways. Website material may not be re-used or re-produced in any way without permission. If so, this will be regarded as a violation of copyright law.

Transfer of rights and duties
The purchase between you and OnaToRobi Jewellery is binding for the two parties. You cannot transfer or assign a contract, rights or duties to a third party, without prior written permission by OnaToRobi Jewellery.

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